I made a purchase and didn't get my order confirmation, help! Not to worry! If your confirmation isn't in your junk folder, please email us and we will happily re-send it ASAP!
How long will my order take to ship? We will send off your pretty little package within 24 hours of receiving your order. All orders are sent express via Australia Post to Australia. For more information on shipping, click here. (Link to shipping policy)
What packaging do you use? We are conscious of over-packaging and believe we have found the perfect balance between packaging your order in a safe and visually beautiful way without unnecessary waste. When you purchase multiple pieces we will package them neatly into one box. If you require additional boxes for gifts, please let us know in the notes section! You can read more here.
Do you gift wrap? Absolutely! We offer a FREE gift wrapping service and will happily handwrite a note to your gift recipient on your behalf. Please include all details in the NOTES section of the checkout and we will happily organise that for you!
Why are some items only available for pre-order? Because we only produce in small and sustainable quantities, you may find that sometimes are products are out of stock and available for pre-order. We offer this service so customers can secure their piece so that it is packaged off and sent to them as soon as it arrives in our studio!
Do you offer a warranty? Yes, we offer a 6 month manufacturers warranty on all pieces from The Poet Fine Jewellery. This does not include accidental breakage, or general wear and tear on pieces including tarnishing or fading of plated jewellery.
The Poet pieces are fine and delicate and should be cared for appropriately as outlined in the product care guide that we include in your order.
Do you allow returns/exchanges? The Poet Fine Jewellery only offer exchanges on rings if an incorrect size has been ordered. For all other pieces, a store credit will be issued, less shipping costs. All returns must be returned within 10 business days of receiving your item and must be unworn, in the original packaging provided. Postage back to The Poet Fine Jewellery Studio is the customers responsibility and costs will not be reimbursed. Please email us here if you'd like to arrange a return and please provide proof of purchase.
What materials do you use? All pieces from The Poet have been handcrafted using 92.5% pure silver and 7.5% copper. Our gold pieces have a solid silver base and are micron plated in real 24k Italian Gold which has been toned to a lovely soft colour. This is a much more accessible alternative option to solid gold and with proper love and care will last for years to come.
What is a Moissanite? Moissanite is one of the rarest naturally occurring minerals in the world which was first discovered at the site of a meteorite strike in Arizona in 1893. Because of its rarity, Moissanite is now grown in controlled environments using advanced technology which recreates the natural growth process above ground with the same unique colour variations and inclusions of a naturally occurring gemstone. It is then cut and polished before making its way to brands such as The Poet. Read more about our moissanites here!